Refund policy

PROHIBIDO® | Returns, Refunds & Exchanges

At PROHIBIDO®, every piece is created with attention to quality, design, and detail. We want our customers to feel confident in their purchases while maintaining the condition and integrity of our merchandise.

Please carefully review this policy before placing an order.

We offer a 14-day return and exchange request window for eligible products, subject to the conditions outlined below.

Not all products qualify for returns, refunds, or exchanges. Eligibility depends on the item's condition, availability, fulfillment type, and reason for the request.

All returns and exchanges require prior authorization from our customer support team.

1. RETURN & EXCHANGE ELIGIBILITY

Customers may request a return or exchange within 14 calendar days of confirmed delivery.

To qualify, merchandise must meet ALL of the following requirements:

The item must be completely unworn and unused.
The item must be in its original, new, and resalable condition.
All original tags, labels, and branding must remain attached.
All original packaging and included accessories must be returned.
The item must not have been washed, dried, altered, or modified.
The item must be free of stains, discoloration, makeup, deodorant marks, and other visible residue.
The item must be free of perfume, cologne, smoke, body odor, detergent scents, or any other noticeable fragrances.
The item must show no signs of stretching, excessive handling, wear, or damage caused after delivery.
The return or exchange must be approved by PROHIBIDO® before the item is shipped back.

Items that fail to meet these requirements may be rejected.

Trying on an item briefly to determine fit is permitted, provided the garment remains clean, unworn beyond the fitting, unwashed, undamaged, and otherwise in its original condition.

We reserve the right to inspect all returned merchandise before approving an exchange or discretionary refund.

2. EXCHANGES — 14 DAYS AFTER DELIVERY

We understand that selecting the perfect size online is not always easy.

For this reason, PROHIBIDO® accepts eligible exchange requests within 14 calendar days of delivery, subject to product availability and approval.

Exchanges may be requested for:

A different size of the same product.
A different color of the same product, when available.
Another eligible product of equal or greater value, subject to approval and any applicable price difference.

All exchanges are subject to inventory availability.

We cannot guarantee that your preferred size, color, or replacement item will be available when your exchange is processed.

If the requested replacement is unavailable, we may offer an alternative eligible product or store credit at our discretion.

Exchange Conditions

The original item must meet every condition outlined in Section 1.

An exchange is not guaranteed simply because a request is submitted within the 14-day window.

Exchanges are generally limited to eligible in-stock merchandise. Made-to-order, preorder, final-sale, and hygiene-sensitive products may be excluded.

Customers are responsible for reviewing product measurements and sizing information before purchasing.

Exchange Shipping Costs

For exchanges requested due to incorrect size selection, personal preference, or a change in product selection, customers are generally responsible for:

Shipping the original item back to our designated return facility.
Purchasing a return shipping label, if one is not provided.
Any applicable shipping charges for the replacement item.
Any price difference when exchanging for a more expensive product.

We may occasionally offer complimentary exchange shipping as a promotional or courtesy service, but this is not guaranteed.

If the replacement product costs less than the original item, any price difference will be handled according to the exchange arrangement approved by our support team.

3. CHANGE-OF-MIND RETURNS & REFUNDS

PROHIBIDO® does not generally offer refunds for change-of-mind purchases.

This includes situations where a customer:

No longer wants the purchased item.
Changes their mind after placing an order.
Decides they prefer another product or color.
No longer likes the style or appearance.
Purchased an incorrect size despite available sizing information.
No longer needs the product.
Expected a different personal fit or aesthetic preference.

For eligible unworn merchandise, we may offer an exchange instead of a refund within the 14-day exchange window.

Any exception is granted at our discretion and does not establish an obligation to approve future requests.

This policy does not affect refunds or other remedies required under applicable consumer protection laws.

4. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

Certain products are not eligible for voluntary returns or exchanges due to their production method, promotional pricing, or hygiene considerations.

These may include:

Final Sale & Promotional Items

Products clearly identified as FINAL SALE at the time of purchase are generally not eligible for voluntary returns, refunds, or exchanges.

Certain discounted, clearance, or promotional items may also be excluded when this restriction is disclosed before checkout.

Not every discounted product is automatically final sale. Eligibility depends on the terms displayed when purchased.

Made-to-Order Products

Items manufactured or prepared specifically after an order is placed are generally considered final sale for change-of-mind purposes.

Because these products are produced in response to individual orders, voluntary cancellations, returns, and exchanges may be restricted.

Preorder Products

Preorder items may have specific cancellation, exchange, or return restrictions disclosed on their product pages.

Once manufacturing or fulfillment has begun, voluntary cancellation requests may not be accepted.

These restrictions do not override any refund or cancellation rights required by law, including those arising from qualifying shipping delays.

Underwear & Hygiene-Sensitive Merchandise

For hygiene and sanitary reasons, we do not accept voluntary returns or exchanges of underwear, undergarments, or other hygiene-sensitive apparel where the applicable exclusion was disclosed before purchase.

Worn, Washed, or Altered Merchandise

Any product showing evidence of wear, washing, fragrance, staining, stretching, modification, or customer-caused damage is ineligible for a voluntary return or exchange.

All exclusions remain subject to applicable consumer protection laws and do not remove remedies for defective, incorrect, or otherwise nonconforming merchandise.

5. SIZING, FIT & CUSTOMER RESPONSIBILITY

Customers are responsible for selecting the appropriate size before completing their purchase.

We strongly encourage reviewing all available product measurements, sizing charts, fit descriptions, and product photographs.

Depending on the design, PROHIBIDO® merchandise may feature different fits, including:

True-to-size fits.
Relaxed or oversized silhouettes.
Cropped constructions.
Slim or fitted styles.
Wide-leg or baggy bottoms.
Garments with intentionally shortened or extended proportions.

Fit descriptions are provided to help customers make informed purchasing decisions.

An item fitting differently from a customer's personal preference does not automatically qualify as a manufacturing defect.

If the item is otherwise eligible and remains in original condition, a size exchange may be requested within 14 days of delivery.

6. FABRIC SHRINKAGE & GARMENT CARE

PROHIBIDO® products may be manufactured using different fabrics, treatments, and finishing processes.

Some products may be preshrunk during manufacturing, while others may not undergo preshrinking treatment.

Natural cotton fabrics, particularly heavyweight cotton, may experience some shrinkage or changes in texture after washing or drying.

The degree of shrinkage can vary depending on fabric composition, water temperature, washing method, drying temperature, and garment care.

Customers are responsible for following the care instructions provided with their garments.

We do not accept voluntary returns or exchanges for garments that have been washed, dried, or otherwise used, including when the reason for the request is shrinkage after laundering.

Damage or excessive shrinkage resulting from improper washing, high-temperature drying, bleaching, or failure to follow care instructions is not considered a manufacturing defect.

However, this does not exclude remedies required by law if a garment was defective, incorrectly labeled, or failed to conform to its advertised specifications.

7. INTENTIONAL DISTRESSING & DESIGN DETAILS

Certain PROHIBIDO® garments feature intentional design treatments, including:

Distressed embroidery or appliqué.
Frayed or raw fabric edges.
Faded or washed finishes.
Vintage-inspired textures.
Irregular graphic effects.
Decorative rhinestones.
Intentional stitching variations.
Other distressed or altered design elements.

These characteristics are part of the intended appearance and construction of the garment.

Intentional distressing, when consistent with the advertised product design, is not considered a defect.

Customers should carefully review product images and descriptions before purchasing.

Minor variations in placement, texture, distressing, or finishing may occur due to the manufacturing process, provided the product remains consistent with its advertised design and quality.

Genuine manufacturing defects, incorrect products, or material differences from the advertised description will be reviewed separately.

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective, materially damaged upon arrival, or different from what you ordered, please contact us as soon as reasonably possible.

Email: prohibidobrand@hotmail.com

Include your order number, a description of the issue, and clear photographs showing the affected area.

Our team may request additional information to determine the appropriate resolution.

Depending on the circumstances, applicable law, and product availability, an eligible claim may result in a replacement, repair, exchange, refund, or another appropriate remedy.

For verified defects or fulfillment errors attributable to PROHIBIDO®, customers will not be required to pay return shipping costs where prohibited by law.

Normal design characteristics, intentional distressing, and damage resulting from improper care or customer use are not considered manufacturing defects.

9. LOST, STOLEN & SHIPPING-RELATED ISSUES

Once an order is handed to the shipping carrier, transportation and delivery are managed by that carrier.

PROHIBIDO® does not directly control carrier handling, transportation delays, delivery routing, or package security after delivery.

We do not automatically issue refunds or replacements for:

Packages stolen after confirmed delivery.
Packages delivered to an incorrect address provided by the customer.
Packages left unclaimed by the recipient.
Delivery delays caused by third-party carriers.
Packages returned due to incomplete or inaccurate customer information.

Customers are responsible for providing accurate shipping details and monitoring tracking information.

If your package is missing, lost, or damaged during transit, please contact the shipping carrier and notify our customer support team.

We may assist with carrier investigations and claims where appropriate.

A package being marked as shipped does not automatically eliminate PROHIBIDO®'s legal responsibilities.Claims involving packages lost before delivery, carrier damage, or failed delivery will be evaluated in accordance with applicable law and the circumstances of the order.

Confirmed theft after proper delivery is generally treated differently from a package that was never successfully delivered.

10. RETURN AUTHORIZATION — REQUIRED BEFORE SHIPPING

Do not send any merchandise back without contacting PROHIBIDO® first.

All returns and exchanges must receive prior approval from our customer support team.

To begin a request, email:

prohibidobrand@hotmail.com

Subject: RETURN / EXCHANGE REQUEST — ORDER #XXXXX

Please include:

Your full name.
Your order number.
The email address used during checkout.
The product name and size purchased.
The reason for your request.
The size or replacement product requested, if applicable.
Clear photographs of the item, including its condition and attached tags, when requested.

Our team will review the request and determine whether the item qualifies under this policy.

If approved, you will receive return instructions and a return authorization or support ticket reference.

Approval is required before shipping the item back.

Unauthorized returns may be refused or returned to the sender.

Customers should not mail merchandise to an address found online or on an original shipping label unless that address has been specifically confirmed by our support team for the return.

11. RETURN SHIPPING & INSPECTION

Once an exchange or return request has been approved, the customer must follow the provided shipping instructions.

For voluntary returns and exchanges, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment.

PROHIBIDO® is not responsible for return packages that are lost due to customer addressing errors or failure to follow the approved return instructions, subject to applicable law.

Once the returned merchandise arrives, our team will inspect the item to verify its condition and eligibility.

We reserve the right to reject voluntary returns or exchanges if merchandise arrives:

Worn, washed, or damaged.
Without original tags or required packaging.
With stains, odors, or fragrances.
Altered or modified.
Outside the authorized return requirements.
Otherwise inconsistent with the conditions under which the request was approved.

If a voluntary return is rejected after inspection, the customer may be responsible for shipping costs to have the original merchandise returned.

We will communicate the available options before arranging any additional charge.

12. EXCHANGE PROCESSING & REPLACEMENT SHIPPING

Approved exchanges are processed after the original merchandise has been received and inspected.

Replacement products are subject to inventory availability at the time of processing.

We cannot guarantee that inventory displayed when the exchange request was first submitted will remain available.

If your requested replacement is unavailable, our support team may discuss alternative eligible products or store credit.

Replacement shipment timing depends on product availability, fulfillment location, and shipping method.

An approved exchange does not guarantee immediate shipment of the replacement item.

13. REFUNDS & STORE CREDIT

PROHIBIDO® generally does not provide refunds for change-of-mind purchases, personal sizing preferences, or other voluntary returns that do not qualify for a refund under this policy.

Where a discretionary return is approved, we may offer an exchange or store credit instead of a refund, with the customer's agreement where required.

Store credit, if offered, may be subject to terms communicated at the time of issuance.

When a monetary refund is required by applicable law, it will be issued through the appropriate payment method within the legally required timeframe.

Approved discretionary refunds will generally be issued to the original payment method unless another arrangement is agreed upon.

Banking institutions and payment processors may require additional time to post refunded funds.

Original shipping fees and optional expedited shipping charges may be nonrefundable for voluntary returns where permitted by law and properly disclosed.

14. ORDER CANCELLATIONS & MODIFICATIONS

Customers should carefully review their orders before completing checkout.

Once an order enters processing, manufacturing, or fulfillment, changes and cancellations may no longer be possible.

For in-stock merchandise, processing may begin on the same business day or the following business day.

For made-to-order merchandise, manufacturing or preparation may begin shortly after the order is placed.

Preorders may enter production according to the manufacturing schedule.

If you need to request an order modification or cancellation, contact us immediately at:

prohibidobrand@hotmail.com

We will make reasonable efforts to accommodate the request when possible.

However, approval is not guaranteed.

Any applicable statutory cancellation, delay-related refund, or consumer protection rights remain unaffected.

15. ABUSE OF RETURN & EXCHANGE PRIVILEGES

PROHIBIDO® reserves the right, to the extent permitted by law, to refuse discretionary return or exchange requests involving suspected abuse of our policies.

Examples may include repeated unauthorized returns, intentionally damaged merchandise, fraudulent claims, or misuse of exchange privileges.

We may request additional documentation to verify a claim or review unusual return activity.

These measures do not limit customers' legally protected rights regarding defective, incorrect, or undelivered products.

16. AGREEMENT TO OUR POLICIES

By completing a purchase with PROHIBIDO®, customers acknowledge that they have had the opportunity to review our Returns, Refunds & Exchanges Policy and Shipping Policy.

Customers acknowledge that:

Eligible exchange requests must be initiated within 14 calendar days of delivery.
Items must remain new, unworn, unwashed, and in original condition.
All original tags, labels, and packaging must be included.
Prior authorization is required for voluntary returns and exchanges.
Change-of-mind refunds are generally not offered.
Exchanges depend on product availability and eligibility.
Certain sale, made-to-order, preorder, and hygiene-sensitive products may be excluded.
Return and replacement shipping fees may apply.
Customers are responsible for selecting the correct size and providing accurate shipping information.
Intentional distressing and advertised design treatments are not manufacturing defects.