Shipping policy

PROHIBIDO® | Shipping & Order Fulfillment

At PROHIBIDO®, we are committed to processing and shipping orders as efficiently as possible while maintaining the quality and attention to detail that goes into every piece. By purchasing a item on our website, you agree to these terms and conditions.

Please review our shipping policy carefully before placing an order. Our products may be offered as In Stock, Made to Order, or Preorder, and processing and delivery timelines vary depending on the product's availability.

The fulfillment type will be clearly identified on the product page or within its description.

1. ORDER TYPES & PROCESSING TIMES

IN-STOCK ITEMS

In-stock items are products that are already manufactured, available in our inventory, and ready to be prepared for shipment.

Processing Time: Most in-stock orders are processed on the same business day or the following business day.
Standard Shipping: Typically 2–4 business days after processing and shipment.
Express Shipping: Typically 1–2 business days after processing and shipment.
Overnight Shipping: May be available for select orders and destinations at checkout.

Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next business day.

Please note that processing times and shipping times are separate. Selecting an expedited shipping method does not necessarily expedite order processing.

All delivery estimates are approximate and may vary due to carrier operations, destination, weather, holidays, or other circumstances outside our control.

MADE-TO-ORDER ITEMS

Certain PROHIBIDO® products are manufactured or prepared specifically after an order is placed.

Processing Time: Typically 1–3 business days before shipment.
Shipping Origin: Made-to-order products may ship from fulfillment locations within the United States or internationally.
Delivery Time: Varies depending on the shipping origin, destination, carrier, and shipping method selected.

Made-to-order products are not necessarily held in ready-to-ship inventory. Please allow the stated preparation time before expecting your order to ship.

Processing may occasionally take longer due to production volume, product complexity, or unexpected manufacturing delays.

The estimated processing and shipping information will be provided in the product description whenever applicable.

PREORDER ITEMS

Preorders allow customers to reserve products before manufacturing has been completed or before inventory becomes available for immediate shipment.

Estimated Production Time: 3–8 weeks.

This is an estimated manufacturing and preparation period, not a guaranteed delivery date.

Preorder timelines depend on several factors, including:

The quantity of units being manufactured.
The current stage of production when your order is placed.
Manufacturer schedules and production capacity.
Quality inspections and finishing requirements.
International transportation and fulfillment arrangements.
Unexpected production or shipping delays.

Preorders may ship internationally, and additional transit time may be required after production is completed.

PREORDER TIMING & AVAILABILITY

Not every customer will experience the same preorder waiting period.

For example, a customer who places an order at the beginning of a preorder production cycle may wait the full estimated 3–8 weeks, while another customer who places an order closer to the completion of production may experience a significantly shorter wait.

This depends entirely on when the order is placed relative to the production and fulfillment schedule.

Preorder estimates may change, and orders are not guaranteed to ship in the exact order they were placed.

BATCH SHIPPING

Preorder inventory may arrive and ship in multiple batches rather than all at once.

As products become available, we may begin fulfilling eligible orders while additional inventory is still being manufactured or transported.

As a result, some customers may receive their orders before others, depending on inventory availability, sizes, quantities, and fulfillment logistics.

If you do not wish to wait through preorder production timelines, we strongly recommend waiting until the product is officially listed as IN STOCK before purchasing.

2. ORDERS CONTAINING MULTIPLE FULFILLMENT TYPES

If your order contains a combination of in-stock, made-to-order, and/or preorder products, fulfillment may vary.

Combined Shipping: We may hold the entire order until all purchased items are available, then ship everything together in one package.

Separate Shipping: At our discretion, we may ship available items separately from products that are still being manufactured or prepared.

Separate shipments are not guaranteed and depend on inventory, shipping costs, and operational availability.

For example, if you purchase an in-stock T-shirt alongside a preorder hoodie, your T-shirt may be held until the hoodie becomes available.

If you prefer to receive available merchandise as soon as possible, we recommend placing separate orders for in-stock and preorder products.

Separate orders may incur individual shipping charges.

3. SHIPPING METHODS & ESTIMATED DELIVERY

Available shipping methods will be displayed at checkout based on your location and the products in your order.

Shipping Method	Estimated Transit Time
Standard Shipping (Eligible U.S. In-Stock Orders)	2–4 business days
Express Shipping (Eligible U.S. In-Stock Orders)	1–2 business days
Overnight Shipping	When available, according to carrier service
Made-to-Order Shipping	Varies by origin and destination
Preorder Shipping	Begins after production and fulfillment preparation
International Shipping	Varies by country and carrier

IMPORTANT: These estimates refer to shipping transit times after the order has been processed and handed over to the shipping carrier.

They do not include processing, manufacturing, preorder production, customs clearance, or other preparation periods.

Express or overnight shipping does not guarantee same-day dispatch. Availability and delivery timing depend on carrier cutoff times, order eligibility, and processing completion.

All estimated delivery windows are subject to change and are not guaranteed arrival dates.

4. SHIPPING COSTS & PROMOTIONAL OFFERS

Shipping costs are calculated and displayed at checkout based on the destination, shipping method, package characteristics, and fulfillment location.

From time to time, PROHIBIDO® may offer promotional shipping incentives, including:

Free standard shipping on orders exceeding a specified purchase amount.
Limited-time free shipping promotions.
Discounted shipping rates.
Special shipping offers during product releases or promotional events.

Eligibility requirements, minimum purchase thresholds, and applicable restrictions will be displayed during the promotion or at checkout.

Promotional shipping offers may be modified, suspended, or discontinued without prior notice, subject to applicable law.

Free shipping promotions generally apply only to eligible shipping methods and destinations unless otherwise stated.

5. SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking numbers are provided only after your order has been prepared for shipment and a shipping label has been generated or the package has been dispatched.

Please note:

Order confirmation emails are not shipping confirmations.
Preorder and made-to-order products will not receive shipment tracking until they are ready for dispatch.
Tracking information may take 24–48 hours to reflect updated carrier activity.
Orders containing multiple shipments may receive multiple tracking numbers.

Customers are responsible for providing a valid and accessible email address at checkout to receive important order and shipping updates.

6. CUSTOMER RESPONSIBILITY & ORDER ACCURACY

Customers are responsible for reviewing and confirming all order information before completing checkout.

This includes, but is not limited to:

Shipping Address: The full name, street address, apartment or unit number, city, state, postal code, and country must be accurate and complete.

Product Selection: Customers must verify that the correct product, color, quantity, and variation have been selected.

Sizing: Customers are responsible for reviewing available sizing information and selecting the appropriate size before purchasing.

Contact Information: A valid email address and any required contact information must be provided.

PROHIBIDO® is not responsible for fulfillment issues resulting from incorrect or incomplete information submitted by the customer, except where required by applicable law.

If you notice an error after placing an order, contact us immediately.

We will make reasonable efforts to accommodate corrections before fulfillment, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before being resent.

If a package cannot be delivered due to customer-provided information, any applicable refund or reshipment will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

7. SHIPPING CARRIERS & DELIVERY RESPONSIBILITY

Once an order has been properly packaged and transferred to the designated shipping carrier, transportation and delivery are handled by that carrier.

While PROHIBIDO® takes care to prepare orders securely, we do not directly control carrier transportation, routing, handling, or delivery schedules.

Carrier-related issues may include:

Unexpected transit delays.
Weather-related interruptions.
Incorrect routing or sorting.
Lost or misplaced packages.
Theft after confirmed delivery.
Packages damaged during transportation.
Delivery interruptions caused by customs or local authorities.

PROHIBIDO® is not responsible for delays or damage caused solely by third-party carriers to the extent permitted by applicable law. However, this does not eliminate any responsibility we may have under applicable consumer protection laws for orders that are not delivered, arrive damaged, or otherwise fail to meet legal requirements.

If your shipment is delayed, missing, or damaged, please contact the shipping carrier using the tracking information provided.

You may also contact our support team so we can review the situation and assist with any appropriate carrier investigation or claim.

Please retain all packaging and take photographs of any visible shipping damage, as these may be required when submitting a carrier claim.

8. LOST, STOLEN & MISDELIVERED PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking your mailbox, building reception, parcel locker, surrounding delivery area, and any household members who may have accepted the shipment.

You should also contact the carrier directly to request delivery verification.

For packages confirmed as delivered to the correct address but subsequently stolen, PROHIBIDO® does not automatically guarantee a replacement or refund.

Each situation may be reviewed individually, and any remedy will be determined according to the circumstances and applicable law.

For shipments that are lost before confirmed delivery, please contact us so the issue can be investigated and an appropriate resolution determined.

9. INTERNATIONAL SHIPPING, CUSTOMS & IMPORT DUTIES

PROHIBIDO® may fulfill orders internationally depending on product availability, manufacturing arrangements, and shipping destination.

Certain made-to-order items and preorder products may ship directly from international production or fulfillment facilities.

International shipping estimates vary depending on destination, customs procedures, carrier availability, and local delivery conditions.

Customs Duties & Import Taxes

International orders may be subject to additional fees, including:

Import duties.
Customs processing charges.
Value-added tax (VAT).
Goods and services taxes.
Other destination-specific import or clearance fees.

Certain taxes or duties may be calculated and collected at checkout, while others may be assessed when the package enters the destination country or before final delivery.

Unless explicitly stated that duties and taxes are included, customers are responsible for any applicable import charges imposed by their destination country.

PROHIBIDO® does not control customs assessments or government-imposed fees.

Customs processing may also result in additional delays outside our control.

Any refused or unclaimed international shipment will be handled in accordance with our Returns & Refunds Policy and applicable law. Nonrefundable carrier or customs charges may be deducted from an eligible refund where legally permitted and properly disclosed.

10. PRODUCTION DELAYS & UNEXPECTED CIRCUMSTANCES

Although we make every effort to fulfill orders within the advertised timeframes, unexpected circumstances may affect processing, manufacturing, or shipping.

These circumstances may include high order volumes, production delays, inventory discrepancies, severe weather, carrier disruptions, customs inspections, and other events outside our reasonable control.

Preorder production timelines are estimates and may occasionally extend beyond the originally projected 3–8 weeks.

If a significant delay affects your order, we will make reasonable efforts to communicate updates using the contact information provided at checkout.

Where required by applicable law, customers will be offered the opportunity to consent to a revised shipping date or cancel an eligible delayed order for a refund.

11. RETURNS, REFUNDS & ORDER CANCELLATIONS

Shipping and fulfillment conditions are separate from product eligibility for returns, refunds, exchanges, or cancellations.

Please review our Returns & Refunds Policy before placing an order for information regarding eligibility, timeframes, product condition requirements, and any applicable restrictions.

In-stock, made-to-order, and preorder products may have different cancellation or return conditions, as disclosed on their respective product pages and in our Returns & Refunds Policy.

Any such conditions remain subject to applicable consumer protection laws.

Original shipping fees, expedited delivery charges, and return shipping costs may be nonrefundable where permitted by law and where clearly disclosed.

12. ACCEPTANCE OF SHIPPING TERMS

By placing an order through PROHIBIDO®, you acknowledge that you have had the opportunity to review our Shipping Policy and Returns & Refunds Policy.

You acknowledge that:

Product fulfillment types and processing timelines may vary.
Preorder production may take approximately 3–8 weeks or longer if delays occur.
Shipping transit times begin only after processing and dispatch.
Orders containing multiple fulfillment types may be shipped together.
Accurate shipping information and size selection are the customer's responsibility.
International orders may incur additional customs duties or taxes.
Delivery estimates are not guaranteed arrival dates.
Carrier-related issues will be handled in accordance with this policy and applicable law.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be waived.

13. CONTACT & SHIPPING ASSISTANCE

If you have questions about your order, shipping status, fulfillment type, or delivery, please contact our customer support team using the contact information provided on our website.

When contacting us, please include your order number and the email address associated with your purchase so we can assist you efficiently.

PROHIBIDO®

All orders are processed with attention to detail. Please shop responsibly, review product availability, and allow the appropriate fulfillment time for your selected items.

Last Updated: October 8, 2026